Frequently Asked Questions

Get answers to common questions about Refresh Gloss/treatment/Haircut.

Gloss shine usually lasts four to six weeks, while restorative treatments improve hair health over several weeks. Results vary by hair porosity, wash frequency, and products used; regular sulfate-free care and heat protection will extend gloss longevity and treatment benefits.

A gloss is semi-permanent and does not permanently alter base color; it enhances tone, adds shine, and fills porosity. Treatments repair and condition rather than change color. Consult your stylist for tint options if a color shift is desired.

Yes — when customized by a trained stylist. We assess elasticity and porosity before selecting gentle gloss formulas and restorative proteins. For highly processed hair, we recommend a patch test and a tailored treatment plan to avoid over-processing.

Typically schedule glosses every 4–6 weeks and restorative treatments every 6–8 weeks depending on hair condition. If including a haircut, timing depends on desired shape maintenance; your stylist will recommend a personalized schedule.

Yes, but timing matters. We usually recommend waiting at least one to two weeks after a gloss or treatment before applying permanent color or bleach to ensure even absorption and to protect hair integrity. Your stylist will advise based on hair condition.

Use sulfate-free shampoo, color-safe conditioner, and a daily leave-in or lightweight oil to lock in moisture and shine. We recommend professional home-care boosters from our salon for maintenance and a weekly deep-conditioning mask to sustain treatment benefits.